IBM Voice Gateway: The Cognitive Call Center Solution

A video I created for IBM to showcase their new product release, IBM Voice Gateway, which enhances call center operations by connecting to IBM Watson services. This software uses IBM Watson as a self-service agent to handle calls instead of a live contact center agent, or it can use IBM Watson to assist contact center agents in real-time.

A video I created for IBM to show a demonstration for their new product release, IBM Voice Gateway, which helps enhance call center operations by connecting to IBM Watson services. This software uses IBM Watson as a self-service agent to handle calls instead of a live contact center agent, or it can use IBM Watson to assist contact center agents in real-time. 
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